Support Framework & Technical Overview
The Story-Poly communications portal is an integrated gateway for creators to interface directly with the developers of the Story-Poly Intelligence Engine. Our mission is to provide surgical precision in social media data analytics and media utilities, including our high-fidelity Instagram Reels Downloader and **YouTube Live Tracker** modules.
Whether you are experiencing latency in your real-time subscriber polling, encountering issues with media retrieval, or require clarification on our Zero-Persistence Data Model, our team is equipped to provide technical resolutions. We adhere strictly to the YouTube Developer Policies and Instagram public data guidelines to ensure your workflow remains uninterrupted and compliant.
01. Sync Latency
Troubleshooting for sub-second data synchronization delays from YouTube global servers.
02. Reels Media Hub
Technical support for Instagram Reels link parsing and media retrieval failures.
03. Poly-Engine Logic
Inquiries regarding the internal algorithm used for view velocity calculations.
04. UI/UX Feedback
Reporting visual artifacts or responsiveness issues on mobile-specific viewport sizes.
05. Privacy Audits
Direct communication with our data privacy officer regarding ephemeral session handling.
06. AdSense Compliance
Transparency reports regarding advertising placements and brand safety standards.
07. Asset Licensing
Legal inquiries concerning the commercial use of generated Milestone Frame exports.
08. Feature Roadmap
Community proposals for upcoming analytics modules and chart visualizations.
09. Media Outreach
Requests for official brand assets, logos, and high-resolution platform screenshots.
10. System Uptime
Real-time reports on maintenance windows affecting the Story-Poly global polling service.